Virtual Consultant I

This position is directly responsible for the needs of our members online, over the phone, and through the ITM. The primary responsibility is to use The Member Advantage™ sales and service principles while greeting and serving members, providing “virtual” service in a consultative manner. Position will assist members with: transactions; loan accounts and services; questions, complaints and member related concerns; procedural and policy concerns; resolution of account problems. Position will consistently be required to meet all referral, sales, and production goals; cross sell to contribute to attainment of CU goals.  

This role is located in the Astoria branch location and is not a remote, hybrid, or work from home position.

 Putting our members first, including our Internal Members Our employees take pride in providing services to our Members; our Credit Union is just as proud to offer benefits in our Internal Members (Employees). Our employees make us who we are as a Credit Union and we make every effort to ensure for our employees' well-being; physically, personally, professionally, and financially.  Our Robust Benefits Package Includes: Full medical, dental and vision insurance 100% Credit Union paid premiums for employees

• Subsidized premiums for families and dependents
• Life and Disability insurances
• Family medical leave
• Paid Time Off
• Paid Sick Time
• 11 Paid Holidays per year
• Supplemental insurance products
• Employee Assistance Program (free and confidential resources for emotional, financial, legal, & personal well-being)
• Engaging Wellness Program
• Financial Benefits and Incentives
• Competitive Salary and Incentives
• 401(k) Retirement Plan with employer matching
• Discounted Credit Union products (reduced interest rates or fees)
• Flexible spending accounts for medical and child care expenses
• Free Parking at all branch locations
• Professional Development 
• Proud to be a Learning Organization
• Online education programs
• Ongoing coaching and training in every position
• Internal promotion and transfer options throughout the Credit Union
• Opportunities to serve on a variety of volunteer committees

1. High School diploma or GED equivalent.

2. At least one year of customer service experience or general public contacts.