Intake & Billing Coordinator

Dare to Care too is a Multi Specialty Practice that serves the Maryland, Washington DC and Virginia area by providing a wide range of services including but not limited to the assessment and treatment of children ages six (6) and older and adults with physical and behavioral health disorders utilizing a comprehensive approach.

Consideration and customer care and empowerment is extremely important to us and we seek team members who share these ideals. 

Intake & Billing Coordinator is responsible for the end-to-end onboarding process of new clients. This role combines high-touch customer service with technical insurance verification and billing accuracy. The primary goal is to convert inquiries into scheduled appointments while ensuring all financial and clinical data is audit-ready.

Key Responsibilities

1. Lead Management & Tracking

• Manage the "New Client" pipeline, receiving all initial calls and web inquiries.
• Document every stage of the client journey in the CRM/EHR from initial contact to the first attended session.
• Conduct proactive follow-ups with pending leads to maintain high conversion rates.

2. Insurance Verification & Financial Counseling

• Perform comprehensive insurance eligibility checks and benefit verifications.
• Obtain necessary prior authorizations or referrals to ensure seamless billing.
• Communicate financial responsibilities (deductibles, co-pays) to clients prior to their first visit.
• Enter accurate billing data into the system to prevent claim denials.

3. Scheduling & Onboarding

• Coordinate with clinical staff to match new clients with the appropriate provider.
• Distribute and collect digital intake packets, ensuring all consents are signed.
• Maintain the waitlist and fill late-cancel gaps with pending new clients.

4. Quality Assurance & Reporting

• Administer client satisfaction surveys following the initial intake period.
• Compile monthly reports on referral sources, conversion speed, and client feedback.
• Troubleshoot administrative barriers that prevent clients from accessing care

5. Front and Back Office Coverage As needed 

• Manage a multi-phone line system
• Perform EKG, Phlebotomy Skills
• General office coordination duties

Qualifications

• Experience: 2+ years in medical/behavioral health intake, front office, or medical billing.
• Tech Skills: Proficiency in EHR systems (e.g., Epic, SimplePractice, Kareo) and lead-tracking software.
• Knowledge: Strong understanding of PPO, HMO, and Medicaid/Medicare billing workflows.
• Soft Skills: Exceptional "phone personality," detail-oriented, and highly organized.

• Seeking optimistic and open minded individual to start immediately work schedule flexible.
• average 30 hours per week to start
• Flexible scheduling between 10am-8:00pm five days per week. some Saturday work 10am-2pm once or twice monthly may be needed. 
• Opportunity for growth for the right candidate. 
• New Graduates welcome to apply.
• Being detail oriented is a plus. 
• Ensure accurate contact information is on Resume.
• No calls please