Associate Consultant

Our Company:

Voxai Solutions has been a leader in contact center technology and services since its founding in 2005. We focus on building applications and providing services that improve the customer experience for large contact centers. We have grown to over 180 employees in the last 17 years and our customer list includes many Fortune 500 companies.

Working at Voxai would mean working alongside a group of highly motivated, inspired individuals who are longstanding leaders in their respective technical fields. If you like the environment of a small company while being exposed to the opportunities offered by a large one, we might be the one for you!

Quality Assurance Consultant:

The ideal starting point for the Computer Science or Business Computer Information Systems major that is anxious to be engaged in the multiple career paths available within the IT industry. As a Consultant you will have the visibility and responsibility to maintain, manage and enhance multiple Contact Center enterprise solutions that are vital to the success of Corporations and government entities. The Consultant will work within defined processes to execute change management, daily maintenance and will be responsible to react to Customer reported events and perform the necessary triage. This position will focus on the implementation, support and upgrades of the industry leading Contact Center Software suite, Genesys, maintain, develop and deploy SQL for ETLs and BI reporting. Consultant will have the opportunity to work with all components of the Genesys Suite, which include bots, AI, self-service (IVR), voice, SMS, real-time analytics, routing, reporting and recording solutions.

 Responsibilities: 

• Develop, implement, and maintain QA standards and reviews to monitor quality of delivery across the Enterprise.
• Define & standardize Test Strategy for client implementations
• Develop End to End Test Scenarios/Test Cases
• Develop Test Methodologies for End to End Business Process Testing
• Adoption & Implementation of Test Assets, Process across Voxai and client testing teams
• Define Test Metrics & Measurements
• Work as part of a team that is focused on automating manual QA tasks
• Execute Test Cases
• Troubleshooting & resolution of issues
• Work diligently to develop expertise on the Genesys suite of products
• Strong systems thinker with deep analytical skills
• Experience with Automation Tools (Selenium, LoadRunner, etc.,)
• Proven expertise in Java and Data Structures a nice to have
• Strong systems thinker with deep analytical skills
• Experience with Automation Tools (Selenium, LoadRunner, TestRail, BeSpoken)
• Proven expertise in Java and Data Structures a nice to have

• Minimum 3 years’ experience working on QA (Quality Assurance) teams/projects.  Owning project SIT testing.  Assisting with customer UAT Testing.
• Excellent written and verbal communication skills.
• Well versed in  QA testing practices/documentation.
• Looking for experience in the testing process, documentation, and testing automation.
• Experience with testing tools like Cyara or Bespoken is a plus.
• Experience with call centers is a plus.
• Expectation for hands-on involvement.  Customer facing.
• In office position.  Currently 3 days per week.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance